Terms & Conditions

Welcome to UK Business Portal, operated by UK Business Portal Ltd (Company No. 16778506).
Registered Office: 66 Payne Way, Copthorne, Crawley, England, RH10 3YQ.

By using our website and services, you agree to the following terms and conditions. Please read these carefully before applying for membership.

1. Membership Options and Pricing

We do not offer free listings. UK Business Portal provides two membership payment options:

  • Annual Membership: £100 per year, payable in advance.
  • Monthly Direct Debit Membership: £8.33 per month, collected automatically through GoCardless.

The amount stated on the invoice or Direct Debit arrangement will be the amount payable.

Membership begins when we accept the application and confirm that the business profile has been activated.

2. Profile Creation, Information and Acceptance

  • Compilation of information: UK Business Portal may prepare an initial profile using information supplied by the business or publicly available through its official website, Google Business Profile or  business social-media accounts.
  • Review and accuracy: Businesses do not have direct access to edit profiles. Amendments, updates or corrections should be requested by emailing support@ukbusinessportal.co.uk.
  • Acceptance: Payment of an annual invoice or setup of a Direct Debit mandate constitutes acceptance of these Terms and authorisation for UK Business Portal Ltd to create and publish the business profile. Where a draft profile has been provided before payment, payment will also be treated as approval of that draft, subject to the business’s continuing right to request reasonable corrections.
  • Content permission: By supplying or approving logos, photographs, descriptions and other materials, the business confirms that it has permission to use them and authorises UK Business Portal Ltd to publish them in connection with the profile and membership.
  • Editorial discretion: We reserve the right to reject, edit, suspend or remove a listing where we reasonably believe it is misleading, unlawful, inaccurate, inappropriate or inconsistent with our platform standards. Where practicable, we will allow the business an opportunity to address the issue, although immediate action may be taken where necessary to protect the platform or its users.

Manual review is intended to maintain the quality of UK Business Portal but does not constitute a guarantee or endorsement of every business, product or service listed.

3. Payments, Renewals and Direct Debits

  • Annual membership: Annual renewal payments are due by the date stated on the renewal invoice. Annual membership will not renew unless payment is made or another payment arrangement has been agreed.
  • Monthly membership: Monthly membership operates on a rolling basis with no minimum membership period. By setting up a mandate, you authorise UK Business Portal Ltd to collect the agreed monthly amount through GoCardless until the membership is cancelled.
  • Failed payments: If an invoice or Direct Debit payment is unsuccessful, we will make reasonable efforts to contact you. If payment is not resolved, we may suspend or remove the business profile.
  • Suspension: UK Business Portal Ltd is not responsible for any loss of search visibility, website traffic, rankings or potential business arising while a profile is suspended because of an unpaid invoice or failed payment.
  • Reinstatement: Payment of an outstanding balance does not automatically guarantee reinstatement if the business no longer meets our platform standards.

4. Cancellations and Refunds

  • You may cancel membership at any time by emailing support@ukbusinessportal.co.uk.
  • You may also cancel a Direct Debit mandate through your bank. We ask that you notify us so that we can update our records and remove the profile promptly.
  • Cancellation of monthly membership stops future payments but does not normally entitle the member to a refund of payments already collected.
  • Cancellation of annual membership does not normally entitle the member to a partial refund for the unused membership period.
  • Refund requests must be submitted in writing within 28 days of the initial annual or monthly payment.
  • Refunds will not normally be issued after the 28-day period or for subsequent recurring monthly payments, except where required by law.
  • Cancelling membership does not affect any payment that became due before the cancellation took effect.

The business profile and associated membership benefits may be withdrawn when membership ends.

5. Profile Accuracy and Results

  • Responsibility for the continuing accuracy of profile information rests with the business.
  • Members must notify us promptly of any relevant changes or errors.
  • UK Business Portal Ltd is not responsible for loss arising from inaccurate information supplied or approved by the business.
  • We aim to support members’ wider online presence, but we cannot guarantee search-engine rankings, indexation, website traffic, AI-platform visibility, enquiries, leads, sales or revenue.
  • Search engines, AI platforms and other third-party services operate independently and may change how they display or use information at any time.

6. Membership Benefits, Verified Member Badge and Monthly Newsletter

Membership may include profile creation, reporting, Featured Member placement, promotional videos, Spotlight interviews, social-media features, newsletter inclusion and permission to display the UK Business Portal Verified Member badge.

The scheduling and availability of individual promotional features may depend on suitability, availability and the member providing any information reasonably requested. We may make reasonable changes to membership features or how they are delivered.

The UK Business Portal Verified Member badge remains the intellectual property of UK Business Portal Ltd. A business may display the badge only while it has an active paid membership and an approved live profile on UK Business Portal.

Where the badge is displayed on a website or other online platform, it must link directly to the business’s own unique UK Business Portal profile URL. The badge must not be altered, transferred to another business or used in a way that is misleading or suggests any wider certification, guarantee or endorsement.

Permission to use the badge ends immediately if membership expires, is cancelled or is terminated, or if the business profile is suspended or removed. The business must then remove the badge from its website and any other materials on which it appears.

As part of membership, active members are added to our exclusive monthly member newsletter. The newsletter may contain platform updates, member features, practical online-visibility guidance and information about membership benefits.

Members may decline newsletter inclusion when joining or unsubscribe at any time using the link provided in each newsletter. Unsubscribing from the newsletter does not cancel membership and does not prevent essential service communications concerning profiles, payments, renewals or membership administration.

7. External Links and Promotional Content

  • Profiles may contain links to third-party websites. We do not control or accept responsibility for the availability, content, accuracy, security or privacy practices of those websites.
  • Linking to a listed business does not constitute a guarantee or endorsement.
  • Written profiles, Spotlight articles, videos and other promotional materials created by UK Business Portal Ltd remain our intellectual property unless agreed otherwise.
  • Members retain ownership of their existing logos, photographs, trade marks and other original materials.
  • We may withdraw or archive promotional content if membership ends or is not renewed.

8. Privacy and Communications

Personal and business information is processed in accordance with our Privacy Policy.

Members may receive essential service communications concerning their profile, membership, payments, renewals and membership benefits.

UK Business Portal Ltd does not sell personal information or provide it to unrelated organisations for their own promotional purposes.

9. Liability

UK Business Portal Ltd is not responsible for indirect or consequential losses, loss of anticipated revenue, loss of search visibility or loss resulting from the actions of search engines, AI platforms or other third parties.

Our total liability relating to a membership will not exceed the membership fees paid by the affected member during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

10. Changes to These Terms

We may update these Terms to reflect changes to our services, membership arrangements or legal obligations. The latest version will be published on this page.

Where a change materially affects an active paid membership, we will take reasonable steps to notify the affected member before the change takes effect.

11. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes relating to these Terms.

Contact

Questions concerning these Terms can be sent to:

UK Business Portal Ltd
66 Payne Way
Copthorne
Crawley
England
RH10 3YQ

Email: support@ukbusinessportal.co.uk
Telephone: 01293 300277